Watch out for text-message scams. Recently, fraud rings have been impersonating Taipower, sending fake "unpaid electricity bill reminder" messages to trick you into clicking on suspicious website links. These messages are an attempt to steal personal information and credit card details. A Taipower representative emphasizes that real Unpaid Electricity Bill Reminder messages never include website links. Also, all these reminders are now sent exclusively through the 111 Government SMS Platform. Be cautious and ensure that any messages come from 111.

There have been recent incidents of fraud rings impersonating Taipower's electricity bill inquiry website and sending text messages to lure you into clicking fraudulent links. Because of this, Taipower further clarified that starting in 2024, all Unpaid Electricity Bill Reminder messages will be sent exclusively through the 111 Government SMS Platform developed by the Ministry of Digital Affairs. These messages only provide the unpaid electricity bill number and the billing month; they do not include any links. You are urged to verify that any Taipower reminder message is sent from 111.

A Taipower representative explained that you can visit the Taipower website (Customer Services > Internet Service Counter > e-Bill Service > Payment Status Enquiry) and use the electricity bill number on your bill to check your payment status – no login is required. Alternatively, you can use the Taipower app to verify your payment status. If you receive a suspicious text message or phone call, contact Taipower's 24-hour customer service hotline at 1911 or the 165 anti-fraud hotline to avoid being scammed.

Spokesperson: Vice President Tsai Chih-Meng 
Phone: (02) 2366-6271/0958-749-333
Email: u910707@taipower.com.tw

Contact Person: Department of Business Director Huang Mei-Lien
Phone: (02) 2366-6650/0922-696-383
Email: u030573@taipower.com.tw